The ideal candidate will have a strong background and experience in Web development and Software Engineering in general. She/he thrives on new challenges, demonstrates excellent judgment in prioritizing tasks and is a multi-tasker who passionately wants to contribute to the development of Web products with the use of Web frameworks and latest cutting-edge technologies.

Key Accountabilities

• Ability to utilize the trouble ticket system to log all requests and activities, including documentation of special requests and customization considered important for future support.
• Produce and update processes and support documentation.
• Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
• Communicate with clients and team members at regular intervals to ensure expectations are set and that appropriate attention is being paid to client requests.
• Communicate changes, outages to appropriate contacts.
• Escalate problems to the appropriate teams within the company or external vendors as required.
• Setting up new ESXI Hypervisors, upgrading and maintaining with up to date firmware & drivers

• 3+ years of experience with virtualization technologies such as VMware is an absolute must.
• Datacenter experience will be considered as a plus
• VMware VSAN experience will be considered as a plus
• Fluency in English (oral and written) is mandatory.
• Experience in Windows environment including Windows 2008/2012/2016 Servers and Linux Centos/RedHat/Ubuntu.
• Knowledge and experience with Layer 1-7 troubleshooting.
• Knowledge and experience with SNMP protocol.
• Εxperience with Active Directory, DNS and DHCP
• Εxperience with Exchange or Office365 or Gmail Business
• Εxperience with Monitoring Solutions (eg. Zabbix, Cacti, PRTG or Nagios)
• Efficiency and ability to take responsibility and get things done.
• Team player and ability to work with minimum supervision.
• Able to work under pressure and meet tight deadlines.
• Candidate should also be willing to prepare for Certifications.
• Excellent customer service (professionalism and courtesy are a must, as is ability to adhere to industry knowledge standards) and communication skills (chat, email, phone, and in person).

• Attractive remuneration package based on experience
• Excellent working environment
• 23 days’ annual leave
• Medical scheme
• Strong career development opportunity