On behalf of our client, a client-focused product and ICT Services Company with exceptional growth and success stories, we are currently looking for a self- driven Service Delivery Manager, to join its dedicated team in Thessaloniki.

• Management of the Service Desk and site visits, including the management of the 2nd Line Support
• Delivery of all Service Desk services to meet or exceed agreed metrics and ability to present to senior management
• IT support performance, customer satisfaction, trend analysis, and training gaps, underlying problems and workarounds, and priorities for the coming period
• Ensuring policy and procedure is fit for purpose and is being followed by colleagues and customers
• Working with customers to put in place appropriate forms for new users and change requests etc
• Ensure end-user satisfaction with the support function across both Service Desk and IT change project functions
• Ensuring site visits are planned and carried out as agreed with customers and to SLA
• Responding quickly to any resource changes (e.g. sickness) each morning and adjusting plans accordingly
• Ensuring all staff are communicated with at all times to ensure everyone is aware of who is where when and why
• Day-to-day supplier management
• Ensure the right relationships are in place with hardware and software suppliers
• Ensuring 3rd party suppliers are delivering on time, to the scope and to budget
• Escalation of any supplier concerns to senior management
• Day-to-day procurement
• Ordering of hardware such as PCs, laptops, tablets, mobile phones and peripherals for customers as required

• 4+ years’ experience in a Service delivery Management role or similar
• Strong knowledge of Network and technology
• Excellent use of English
• Excellent managerial skills
• Exceptional customer service skills

• Inspire people
• Acts like an owner
• Exceptional communication and listening skills
• Constantly raises the bar
• Proactive and hardworking

You will be given the opportunity to work within a fast-growing company with strong values and a clear vision. The company offers a great working environment, the opportunity to work with UK based clients and great career prospects.