On behalf of our client, an innovative cloud services company with clients all around the globe, we are currently looking for a talented and motivated Customer Success Consultant – Project Manager to join its highly-aspirated Customer Success team in Athens.

Role Summary

The ideal candidate should have a talent in understanding customer needs, preferably in a business software environment. She/he should be able to understand and handle international accounts of a robust business support system.

Key Accountabilities

• On-boarding and training of new customers
• Provide project management responsibilities, generate status reports, track issues and ensure the project stays on track
• Offer business consulting and guide customers by suggesting best practices
• Engage on sales calls to provide business and technical information about the product
• Be the primary engineer helping the sales team with questions
• Design and implement monitoring and customer feedback system
• On-boarding and training of new comers in Customer Success department

Knowledge, Skills & Experience

• 3+ years of relevant experience preferably in IT, ERP or Enterprise Solutions industry
• BSc in Computer Science, Engineering or similar field
• Experience in Project Management
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty
• Familiarity with ticketing systems
• Excellent use of the English language (both oral and written)

Personal Side

• Excellent problem solving skills – you might not know all the answers but you know how to find the solution
• Strong communication and interpersonal skills
• Project Management skills and the ability to coordinate teams from different business units
• A strong sense of empathy – you are attuned to hear the question behind a question
• Strong customer service skills, able to manage moderate to complex customer issues and the relationship with the customer
• Technical aptitude and the ability to pick up new technologies quickly
• Comfort in a fast-paced and entrepreneurial environment

Benefits

• Competitive remuneration package
• A challenging and fun to work in environment
• Opportunities for knowledge growth through continuous training programs
• Private insurance scheme