On behalf of our client, a software company concentrated on improving software and innovating new products, we are currently looking for a Support engineer to join its software development team in Berlin, Germany.

Role Summary

You will contribute to solving real-world problems in collaboration with intelligent customers and colleagues. You must be understanding of user needs and focused in customer satisfaction.

Key Accountabilities

• Use of ticketing system
• Troubleshoot and manage clients requests
• 1st and 2nd level support
• Escalate clients requests
• Evaluate new tools and use automatic error reporting frameworks

Knowledge, Skills & Experience

• Excellent command of English and German (written and verbal)
• Attentive and detail-oriented
• Excellent communication skills
• Previous experience with customer support
• Nice to have
• Experience with the Windows architecture and Intel assembly code